BOOLEANBLUE

Mon-Fri 09-18 UK

Sounding 120 m

Help & support.

For existing clients and anyone with a question about working with us.

Use the contact form and choose "Support request", or email [email protected]. Helpful details:

  1. The app or site, platform and version number.
  2. What you expected to happen and what happened instead.
  3. Steps to reproduce, with the time it occurred (UK time).
  4. Screenshots, with any personal data blurred.

Please do not send passwords or full payment details by email or through the form.

When will I hear back?

We read messages Monday to Friday, 09:00 to 18:00 Europe/London, excluding UK bank holidays. Specific response targets for support clients are set out in each agreement.

Can I visit your office?

The address we publish is our registered address. It is not a visitor office, so please arrange any meeting by email first.

Do you take on existing codebases?

Yes. We usually begin with a paid code and release review so we can describe the state of the project honestly before committing to changes.

Who owns the code?

Ownership terms are agreed in the contract. Our standard approach is that you own the source code and the store and hosting accounts.

Is the Release Sounding tool storing my data?

Only in your own browser, and only if you accept storage in the cookie banner. Nothing is sent to us.